NO REFUNDS. EXCHANGE WITHIN 30 DAYS FROM DATE OF PURCHASE.
Royal Bee wants to ensure the highest level of customer satisfaction. In the rare event that you are unsatisfied with your purchase, please contact our customer service team so we can make things right. Unfortunately, we are not able to offer returns at this time. However, we will gladly exchange your products within 30 days from the date of purchase.
Manufacturer Warranty
Royal Bee is proud to offer high quality products. For all in-store purchases, ask about a free product trial before you buy. For all authorized online purchases, Royal Bee offers a Manufacturer Warranty – if you are not satisfied with your product purchased online royalbee.buzz/staging offers a 100% Manufacturer Satisfaction Guarantee and will permit an exchange of the purchased product for any alternative Rachel’s Best Soaps product of equal or lesser value. For any questions, please contact cservice@royalbee.buzz/staging
How to Make an Exchange
Royal Bee product exchanges must be made at the original point of purchase. If you purchased Royal Bee products at a retail store, please return to the same store with the product along with its original packaging and original purchase receipt.
For exchanging products that were purchased via the Royal Bee website, please get in touch with our customer care personnel at +1 877-268-9070, Mon – Thurs 8:30 AM – 5:30 PM and Fri 8:30 AM – 4 PM. (PST).
Things to Know Before Sending Products for Exchange
- All products must be returned along with any accessories, manuals, original packaging and all relevant paperwork
- Defaced or damaged products are not eligible for replacements
- Please use trackable modes of shipment while returning products for exchange
- The cost of returning the product is at your own expense
- Royal Bee does not take any responsibility for replacing products damaged, delayed or lost in transit
The products are the buyer’s responsibility until they reach Royal Bee